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Category

Customer Zone Knowledge Base

Subject

How-To

Module

Setting Up Your Customer Account

Element

Article Status
Status
colourRed
titleDRAFT
Review Date

ReviewerKnowledge Business OwnerKatie Macpherson (Deactivated)

Synopsis:

This page describes how to setup your Customer Account in Regent's Customer Zone Portal. 

Info

Regent's Customer Zone Portal is located here: https://regenteducation.atlassian.net/servicedesk/customer/portal/3



How To Setup Your Customer Account

Please follow the steps below to provision and setup your customer account.


Steps

Provisioning

In order to access the Regent Customer Zone Portal, your account must first be provisioned by our support staff. To do this please have user from your organization that has access to Customer Zone submit a ticket requesting access. Or you can contact your Regent Technical Account Manager directly and request access. To request access you will need to provide the email account address you wish to associate with your Customer Zone account. 

Info
titleImportant Note About Provisioning Of Users With Pre-Existing Accounts in old CZ System

Customers with active accounts in the old Regent Customer Zone System will automatically be provisioned with a new account in the new Regent Customer Zone Portal. You do not need to request access directly.  If you do not receive an email indicating your account has been provisioned, please reach out to your TSAM. 


Accessing your Account

When you are provisioned you will receive an email from Regent Customer Zone with a link inviting you to access the portal. 

Clicking on that link will bring you to the New Account Landing Page. Please specify your Full Name and password on this page and then click Save and Continue. 

This will take you to the request submission main page. At this point your account is configured and you may proceed to submit requests. For more information on how to submit a request please see: Submitting a New Request.


Screenshots

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New Account Landing Page



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