Frequently Asked Questions document is not all encompassing, but provides some very basic information to questions that are projected from the client community. For additional information, please submit a ticket through the CZ Portal.

Can anyone take Release 4.4.0.0?

All clients are expected to take R4.4.0.0. for UAT and ultimately production upgrade.

What is included in Release 4.4.0.0?

This release addresses product defects as listed in the "Bugs" section in the release notes, and enhancements including:
- TD Client transmission access to the Student Aid Internet Gateway (SAIG).
- Added Term/Module-based "Add/Drop" date to refine the use of withdrawn courses in SAP calculations
- New SAP option to delay SAP calculations until all grades are received.
- Improvements to the detail included in certain tasks to improve usability.
- Focused support for awarding Ohio State grant as a first step in developing reusable code that is anticipated to culminate in future Funds Management tools for users.
- Increased the number of children or dependents on the standard Verification Worksheet to 20.

Can anyone implement the new Ohio State Fund?

This initial work on the Ohio College Opportunity Grant was completed to a specific set of requirements, so if you are interested in implementing automation for this fund, please contact your Account Manager.

What is Fund Management?

"Fund Management" is the ability for FA Users to configure eligibility and awarding rules for funds, as well as to set up rules for the creation of export files and the import of externally-created files in support of various State funds. This long-term goal is in the analysis phase.

What is the status of Student Experience?

The enhanced portal, financial plan, call center support and other aspects included in the Regent Student Experience roadmap are still on track for inclusion in the 5.x release series.

How does TD Client SAIG Integration work?

The Transaction Delivery Community Manager (TDCM), also known as TDClient, is software that handles transmissions to and from an institution's Student Aid Internet Gateway (SAIG) mailbox. Regent is integrating existing export and import processes with TD Client to reduce the manual aspects of daily send and receive activities. Initially, the user will be able to select which Regent process type files are to be transmitted via TD Client; and will also be able to select either a manual or automated approach for that processing. Enhancements to include client scheduling of all related processes are under analysis.

What benefit with this SAIG integration have to our FA depart?

The use of TD client will significantly reduce and ultimately replace the manual management of files to and from the Student Aid Internet Gateway (SAIG) via EDConnect.

What regulatory updates are included in this Release 4.4.0.0?

There are no regulatory updates in this Release.

What are the known issues in Release 4.4.0.0?

Issue key	Summary	Workaround
RS-13269	2017-2018 YRP Not Packaging when student receives full "regular" PELL from another institution	User Add Award Wizard to add a manual PELL award.
RS-13249	Duplicate Pell Award message for small number of students	None
RS-13235	Error validating plan for Student. The number of disbursements was attempted to be increased on a paid Pell Rebuild award in a closed enrollment. Award. This student is blocked from packaging.	A user can edit the Pell award using MAW, and change the Accepted Amount to match the Calculated Eligibility. After editing the Pell, the system packages without error.
RS-13233	StudentIdentityHighSchoolVerificationResult Data View is Missing	None
RS-13203	EST-0009 being generated when ISIR is corrected and not transmitted, when configuration is set an ISIR to "Package Using Corrected active ISIR, not transmitted."	Choose “Package using active ISIR” option instead, or use disbursement overrides feature.
RS-13199	Remaining Period of Study unexpectedly packaged "Actual" non-enrolled term	Use Program Management Wizard to truncate loan period to enrolled term in final remaining period of study.
RS-13158	Student Unable to Accept Full Offered Loan on Portal when award is Manual and "Override Eligibility Rules" is not selected	Select the Override Eligibility Rules flag on Modify Award Wizard for affected award.
RS-13136	ISIR-Corrections Report Missing Some Data	None
RS-13130	New/Additional Title IV awards are prevented from awarding when additional eligibility occurs in period with rebuild awards.	Manually add new/increased awards with Add Award Wizard or Modify Award Wizard.
RS-13123	Loan Periods Truncated And Causing Packaging Issues for small number of students	None
RS-13056	Browser Bug: not able to navigate between tabs when opening large number of tabs (20+) using Internet Explorer - Version 11.1029.15063.0	Close tabs or use different browser.
RS-12977	MAW error: Accepted Amount is required but Step 1 has an Accepted Amount in AY0 loan period.	None
RS-12866	Duplicate AYs After Completing NSE Program Change	None
RS-12803	ISIR Data Not Exporting when ISIR correction is performed before regulatory update but exported after update.	Make corrections directly in CPS so the corrected ISIR is transmitted back to Regent
RS-12734	"Ghost Task" preventing edit of Manual Awards with error: Award is being blocked by a task requirement.	Cancel award that is blocked, then re-award.
RS-12682	Cannot disburse student due EST-0059 Error (Student Queued for Packaging). Affects schools with Student-level census and Assume Attendance configurations.	Use EST overrides feature.
RS-12674	Subsidized and Unsubsidized Loans are Zeroing out vs. Refunding R2T4 Amounts only	Turn off the ' Auto-Cancel Excluded Title IV Disbursements for R2T4' configuration
RS-12664	Reject 46- Incorrect AY Dates	Manually adjust Academic Year using the Program Management Wizard to add all terms within the AY.
RS-12494	Unable to Award for Fall/Spring/Summer - loan periods truncating in error	Add Disbursements, then go back and proceed from MAW Step 1 # Edit the problem loan in MAW. # Proceed through to the disbursements screen. # Add the nonzero disbursements in all payment periods that should be in the Loan Period. #* Add gross amounts # Go Back to MAW Step 1 and correct the Accepted amount. # Continue to Step 2 and edit the PP amounts. #* The loan period and PP amounts will now include all terms with nonzero disbursements # Continue to Step 3 and edit disbursement amounts. # Continue to step 4 and finish. # Refresh. # The loans should now have correct amounts and correct dates on the Loans tab.
RS-12470	Reports: Student - Completed Units Report Not Displaying PA Completed Transfer Units	Confirm completed units via Academic Plan
RS-12405	Eligible / Paid Loans Cancelled Erroneously for small number of students	None
RS-3539	Pell Recalculating at Time of Withdrawal Prior to Census Creates Incorrect R2T4 in Wizard	Manually adjust Pell and an other awards in R2T4 payment period with Modify Award Wizard

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