Frequently Asked Questions document is not all-encompassing but provides some very basic information to questions that are projected from the client community. For additional information, please submit a ticket through the CZ Portal.

Release	Release 4.9.0.0
Release Date
Document Updated	10/08/2019
Document Status	DRAFT

What are key features of the New Student Experience?

The New Student Experience provides the opportunity for Regent to introduce a new look and feel for students built on a new highly scalable technology stack. Responsive design supports student access via a desktop, tablet, or mobile device, and the mobile design is device agnostic with regard to Android vs iPhone. This initial release rolls out features for Regent Award and Regent Review. This is our baseline for continued progress and enhancement of student-facing products and features. Additional features for Regent Plan and Regent Access will follow.

The Student Dashboard alerts students to needed actions and recent messages and provides easy access to follow up on those actions and messages.

The Financial Aid component proactively identifies which awards require student attention, and provides quick 'click-through' access for students to accept full eligibility, direct cost amounts only, or a custom amount, or to decline an offered award. Remaining amounts available for partially accepted awards are called out for the student. Awards are divided into four categories: Gift Aid, Loans, Work, and Other, based on the client's funds configuration. Full estimated Cost of Attendance details are available to the student, and as students work through each award they will see a declining amount of Direct Costs remaining to be met. Students can also drill down in each award to see Scheduled/Actual disbursement amounts and dates.

The Documents component highlights student document requirements with easy "click-through" access to those needing student attention. The e-sign process has been streamlined with fewer separate screens, and the e-sign option is promoted over the paper sign process which is also available.

The Message Center component highlights unread messages and provides the opportunity for students to reply to institution-initiated messages, to initiate their own messages about their financial aid, and to sort and filter their messages.

The Useful Links component provides clients full control over which links are displayed to students and over what information is provided to students about those links.

The Advisor Assist feature allows institution staff to view what the student is seeing and doing in Student Experience.

Clients control the introductory welcome panel language for each component.

Is the new Student Experience available only for Regent Award?

No. Student Experience will extend across our entire product suite with various features available to Award, Review, Access and Plan. This release is available for clients using Regent Award, Regent Review, and Regent Plan. The new Student Experience will expand to include Access clients for Fall 2020.

Will the old portal (SNAP) will be supported?

Regent will continue to host and monitor the current student portal through 2020. Bugs reported in the current portal will be evaluated within the new Student Experience to ensure proper functioning in that environment. Decisions about addressing bugs in the current student portal will be made on a case by case basis. New development will be focused solely on the new Student Experience.

What Regent Licensing is required to use new Student Experience features?

Regent Review licensing provides access to the Student Dashboard and to the Documents, Message Center, and Useful links components. Regent Award licensing provides access to all of the features listed for Regent Review and use of the Financial Aid component. A Regent Plan license is required for the Advisor Assist feature. Contact your Account Manager for more information.

What is the process for implementation of the new Student Experience?

Regent will provide overview webinars and client documentation to support use of the new Student Experience.

Students at institutions using single sign-on (SSO) will not have to re-register in the new Student Experience. Students at institutions not using SSO will be required to re-register, but will then be able to access any “in-flight” verification worksheets as well as the current documents, awards, etc.

Clients will work with their Account Managers to schedule implementation. There will be a $2500 flat fee for implementation to address costs associated with setup including SSO.

What Federal Awards Years will be available for the Verification Worksheet (VWS) in the new Student Experience?

The 2019-2020 and 2020-2021 verification worksheets will be available in the new Student Experience.

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