Important Reminders

• The Student Experience portal is supported in Firefox, Chrome, Edge, and Safari, (which are considered "evergreen browsers" - browsers that are automatically updated to future versions, rather than being updated by the distribution of new versions from the manufacturer, as was the case with older browsers.)
• When creating an account, you will need to use a real email address in order to receive the account validation email that allows you to complete user registration. You can use a Gmail account to create multiple Student Experience accounts with a single email address.  See https://www.thewindowsclub.com/gmail-address-tricks.
• Guidance on how to configure the Student Experience environment is located here, and has been updated with new configuration options added or modified between the Beta I and Beta II release. Remember that you'll need to select "Publish Portal Configurations" in order to see your configuration changes in your Student Experience QA environment.
• There are new permissions that enable access to the new portal configurations and the ability to publish those configurations, which you'll need to enable:
  • Under Permissions → "Institutions" → "Institution Permissions" → "Institution Setup Permissions"
    • "View/Edit Portal Settings," that gives users access to view and edit the new Portal Tab on Institution Setup.
  • Under Permissions → "Institutions" → "Institution Permissions" → "Institution Setup Permissions"
    • "Access Publish Portal Configurations.," that gives users access to the "Publish Portal Configurations" button on the Portal tab of Institution Setup.
• Attachment files from a production environment are not copied to a QA environment – neither Document setup attachments nor Document Requirement attachments. Therefore, these attachments will not be available to a student to download in the Student Experience QA instance. New attachments will need to be added to the QA Regent Award instance in order for the Student Experience QA instance to access them.
• For non-SSO Login Methods, the "Campus" configuration which was available in Beta I has been replaced with two new configuration options:
  1. Display School Name - when this is set to "Yes" the student will be required to provide the name of their school on Step 3 of account registration.
  2. School Name Display Value - this allows the school to choose where a list of Institutions, Campuses, or Sites are presented to the student on Step 3 of account registration when Display School Name = "Yes." 
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  3. The actual text that will display in the dropdown on Step 3 of Account Registration will be the text displayed in the "Display Name" field on the Institution, Campus and Site level in your existing Regent Award setup.  If you do not have Display Names configured, that will result in blank rows appearing in the dropdown.
  4. Inactive Institutions will not be displayed.  Campuses/Sites within inactive Institutions will not be displayed.
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Known Issues

Configuration Guidance

While beta testing, if you should encounter any issues when altering configuration, please be sure to include information regarding the specific configuration field you were editing at the time, it will help us to diagnose the issue.

Publish Portal Configuration:

In some instances, after clicking the "Publish Portal Configuration" button, the screen greys out and then "hangs" and after several minutes, presents the user with a "Request Failed" message.  However, wait a few minutes (not more than 10) and check the Student Experience portal for your configuration change.  It is very likely that your configuration change did, in fact, publish.  We are working to correct the "Request Failed" message for StudentX Beta II.

Text Editors:

Text Editors are available throughout configuration for customizing messaging throughout the Student Experience portal.  The editor allows the user to apply formatting to the text, and provide HTML to manipulate the display.  There is no character limit.  The best practice for using this editor is to type your text directly into the editor, and then format it using the tools provided.  Or, type the text into Notepad, and then copy and paste the text into the editor.  If you copy the text from another editor, you may find that the formatting is copied from the editor and displays in an unexpected manner.

Smart Form Settings:

The "Allow Personal Information Updates" configuration is not being respected by the VWS.

Useful Links:

Useful Links Setup: Cannot place the cursor in the URL Description field with your mouse; The user must click into the field and use the arrow keys to move the cursor to the location where edits need to be made.

Financial Aid Component

The number shown in the badge icon on the menu bar is sometimes incorrect.

Resources are double-counted in the Direct Cost Summary prior to accepting the award.

Documents Component

When the user attempts to upload an attachment to a document that is a .png file type, an error is received.

Instructions are Included text displays incorrectly on the Document Tile when collapsed.

"Message" text from Document setup is not shown on the expanded Document tile.

Error is shown at the completion of the e-Sign process for Non-Smart Form documents.

Verification Worksheet

When complete, it will not update automatically like other docs but will continue to show as needed until you CTRL+F5.

The number 8 is missing from the Children and Other Dependents Information dropdown for Independent students.

PDF text is too small to read.

Error is shown when the user attempts to review the VWS as part of the eSign Process

Instructional Message Text for the Student is displaying in duplicate at the top of the VWS.

Message Center Component

"Reply" is not functioning consistently on messages sent from Regent Award to the Student.  Sometimes, the error "Something went wrong" is displayed.  Also, the "New Messages" badge icon is not updating as messages move from unread to read, and sent messages are being marked as unread messages.