1 Purpose

These procedures will guide {INSERT TEAM NAME} through list process(es)

2 Scope

The {INSERT TEAM NAME} will be impacted by this procedure.

3 Roles and Responsibility

{INSERT ROLE or DEPT NAME} with a {define role} will be responsible for list action

{INSERT ROLE or DEPT NAME} will be responsible for list action share.

4 Definitions

5 Procedure

5.1 Awarding Parent PLUS

Actors

• Student

• User

• Regent Award

Pre-conditions

• Dependent student

• Dependent student is auto-awarded a Parent PLUS loan (either manually or via auto packaging)

Basic Flow

1. The DL Parent PLUS App and MPN document is automatically populated in a ‘Needed’ status based on the awarding of the Parent PLUS Loan

2. The Entrance Interview document will auto populate in a ‘Needed’ status, if not already completed and will be auto satisfied once the .ec or COMREC file is imported.

3. Parent borrower completes a Parent PLUS application at StudentLoans.gov or the credit check is completed on behalf of the Parent.

4. Regent Award imports a COD response file (.sp, .cs, COMREC) with the PLUS credit decision

   1. If approved:

      1. Regent Award will update the DL Parent PLUS App and MPN document to a ‘Satisfied’ status.

      2. Regent Award will create a Review Document (s) task in the Review PLUS Credit Approval task queue.

      3. The User will populate the parent borrower information.

         1. Navigate to the Loans tab

         2. Highlight the applicable PLUS loan (the status column may need to have filters cleared to review all offered loans)

         3. In the loan details, click the PLUS Borrower Information tab

         4. Update details with parent borrower information

         5. Click Save

      4. The User reviews the COD tab to identify amount desired as indicated by parent

         1. If the Application Loan Amount indicated on the COD tab in the PLUS acknowledgement file is less than Regent Award awarded amount, the user will update the award amount via MAW.

         2. If the Application Loan Amount indicated on the COD tab in the PLUS acknowledgement file is equal to or greater than Regent Award awarded amount continue to step 6

      5. The user updates the PLUS loan award to an ‘Accepted’ status

      6. COD/EST process is run per runbook

      7. Parent must complete the PLUS MPN and EC prior to disbursement of Parent PLUS loan

Post-conditions

• Parent PLUS loan is originated and disbursed

Alternative Flow- PLUS Denial

1. Regent Award imports a COD response file (.sp, .cs, COMREC) with the PLUS credit denial

   1. Regent Award creates a Review PLUS Loan Denial task in the Review Awards task queue

   2. The user will work the task and update the Parent Loan Pre-Approval document to a ‘Waived’ status for the student.

   3. The user works with borrower to determine if he/she wants to request additional DL Unsubsidized loan

      1. If no, the user works with student on options to fund gap (including application for endorser)

      2. If yes, user marks the additional DL Unsubsidized indicator

         1. Navigates to the loans tab

         2. Highlights Unsubsidized loan

         3. Clicks edit

         4. Navigates to bottom of screen

         5. Updates the indicator to ‘Yes’

         6. Clicks Save

            1. NOTE*** If no Unsub exists due to high Aggregate limits – the user must first manually add the Unsub via the AAW, then mark the additional Unsub indicator in the Loans tab before moving forward and MAPing the student.

         7. Navigates to Academic Plan tab

         8. MAPs student to award additional DUS and cancel PLUS

         9. Marks Review PLUS Loan Denial task completed

   4. COD/EST process runs per runbook

Post-conditions

• Additional Unsub Loan is originated and disbursed

5.2 Awarding Grad PLUS Loan

Actors

• Student

• User

• Regent Award

Pre-conditions

• Graduate student

• Student is auto-awarded a Grad PLUS loan (either manually or via auto packaging)

Basic Flow

1. The Grad PLUS Entrance Interview document will auto populate in a ‘Needed’ status and will be auto satisfied once the .ec or COD COMREC is imported.

2. The Grad PLUS loan is ‘Accepted’ via the Student Portal or in Regent Award.

3. The credit check is completed on behalf of the Student.

4. Regent Award imports a COD response common file with the credit decision

   1. If approved:

      1. Regent Award will update the document to a ‘Satisfied’ status.

      2. Regent Award will create a Review Document (s) task in the Review PLUS Credit Approval task queue.

      3. Regent Award populates the Loans tab with the borrowers

5. COD/EST process is run per runbook

6. Student must complete the Grad PLUS MPN and EC prior to disbursement of Grad PLUS loan

Post-conditions

• Grad PLUS loan is originated and disbursed

Alternative Flow- Denied or Additional Loan Counseling Required

1. Regent Award imports a COD response file (.sp, .cs, COMREC) with the PLUS credit denial

   1. Regent Award creates a Review PLUS Loan Denial task in the Review PLUS Loan task queue

   2. The user will work the task and update the document to a ‘Waived’ status for the student.

   3. The user manually assigns the Loan Counseling -PLUS document in a Needed status.

   4. Once completed by the borrower and the .cs file is received from COD Loan Counseling-PLUS is auto-Satisfied.

   5. If the borrower does not complete the Loan Counseling no, the user works with student on options to fund gap.

6 Workflows