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Executive Summary

Regent Education is pleased to announce Regent 5.2, the latest release of the Regent Enterprise Financial Aid Management System.

This release addresses product defects as listed in the “Bugs” section below, and also enhancements which include:

  • Introduction of 'What If I Change My Course Enrollment’ Tool for Regent Plan

  • Option for Passive Acceptance Students to Decline/Reduce Loan Amounts

  • Regent Access Questionnaires for 2021-2022

  • Option to Add Federal Work Study from Two Federal Years in a Crossover Payment Period

  • Ability to Start Nonterm Academic Plan with Program B when Student did not Attend Program A

New Configuration Options

The following new configuration options were added in release 5.2.0.0:   

  • Pending

Admin and User Guide Updates 

As part of Regent 5.2, the following Admin and User Guide pages were added/updated: 

  • Pending

Enhancements

The following enhancements are included in this release:

Key

Product Selection

Functional Area

Release Note

RS-19360

Regent Award

Funds (SEOG / Work Study / State)

Title: Allow Federal Work Study Awards for Two FAYs for Crossover Term in Regent Award

Tickets: RS-19360; RS-19364; RS-19365; RS-19366; RS-19399; RS-19412; RS-19390; RS-19391; RS-19416; RS-19400; RS-19401; RS-19415;

Description: New logic and functionality has been implemented within Regent Award that will: 1) Enable users to enter Federal Work Study awards for more than one Federal Award Year (FAY) in a crossover period; 2) Display the award amounts separately for each FAY in the same payment period within Regent products; 3.) Adjust packaging correctly for a payment period with multiple awards of the same fund from different FAYs.

See the Customer Zone Knowledge Base topics (to be added.)

RS-19260

Student Experience

Student Experience

Title: My Borrowing- Configuration Option for Static or Dynamic Messaging within Both Plan Tiles

Tickets: RS-19260; RS-19310; RS-19311;

Description:
New configuration in REM will allow ‘Dynamic' OR 'Static' messaging for the 'Select a Borrowing Plan' tiles in My Borrowing. Dynamic messaging will be applied to both tiles based on whether the total award amount for the plan is over or under the Direct Costs amount. Static messaging will be applied to both tiles based on the Packaging Philosophy 'Package To’ configuration.

See the Customer Zone Knowledge Base topic My Borrowing.

RS-18457

Student Experience

Student Experience

Title: StudentX | E-Sign Name Validation is Case Sensitive

Tickets: RS-18457;

Description: When a student's or parent's name is entered in Student Experience, the validation allows for all upper case letters, all lower case letters, or mixed upper and lower case letters (i.e. it is not case sensitive).

Bugs

The following bugs are resolved in this release:

Key

Product Selection

Functional Area

Release Note

RS-19537

Regent Award

SAP

Problem:
Regent Award is unexpectedly updating Not Calculated Manual SAP record to Satisfactory after SAP calculation.

Cause:
Regent Award had incorrectly not updated a manual SAP record with "Not Calculated" status and applied it to the review period.

Fix:
Regent Award was updated to ensure that manually provided "Not Calculated" status correctly applied as a manual SAP record.

Testing:
In Regent Award open SAP wizard and set Manual SAP status to "Not Calculated". Package student. Make sure Manual SAP status "Not Calculated" is correctly saved and displayed for the student.

RS-19527

Regent Award

SAP

Problem:
Regent Award was unexpectedly showing the Historic SAP status as SAP for the first Term of a Program in the Awards Tab table.

Cause:
Regent Award was incorrectly assigning Historic SAP status to the first Program Term.

Fix:
Regent Award was updated to ensure Historic SAP is used for calculation of the awards for the first Term but is not associated with this term, as actual SAP will only be calculated at the end of the term.

Testing:
In Regent Award, find a student studying in his
her first Term of first Academic Year. Create Student Batch Load (SBL) file with SAP tag, where SAP date and SAP Review Period End Date are prior to Student Term 1 Start Date. Load SBL into Regent Award and package student. Make sure SAP record loaded is not shown on Awards Tab table but only in SAP Wizard.

RS-19524

Regent Award

Packaging

Problem:
Some term-based students were close to their lifetime aggregate limits for Subsidized and/or Unsubsidized Direct Loans. When the students were packaged, the system unexpectedly zeroed out their existing loan awards.

Cause:
The school loaded an NSLDS Financial Aid History (FAH) data file. The file's date fell in between two Academic Years (AYs). When Regent Award calculated the remaining lifetime aggregate eligibility, the system incorrectly applied the eligibility to the earlier Academic Year instead of the later AY.

Fix:
Regent Award packaging logic applies the remaining aggregate eligibility to the correct Academic Year when the data's effective date falls between Academic Years.

Testing:
Find an affected student who is close to their lifetime aggregate loan limits, and who had loans in current and future Academic Years. View the student's History tab and the NSLDS column, with the Aggregate Subsidized and Aggregate Unsubsidized Loan amounts. Import an NSLDS FAH data file that contains an "Alert or FAH date" that occurs between the semester dates, and which has the same Total Aggregate Outstanding Principal Balance amounts as the amounts currently on the student. Package the student. Confirm the system packages loan amounts up to the student's full remaining aggregate usage.

RS-19516

Regent Award

Awarding

Problem:
Regent Award was unexpectedly awarding a student with Federal Work Study (FWS) when the Fund Setup SAP Required option was enabled and the student had SIS-provided Suspended SAP status.

Cause:
Regent Award had incorrectly configured business rules which disallowed the calculation engine from respecting the SAP Required option.

Fix:
Regent Award was updated to ensure SAP required option affects SAP calculation.

Testing:
In Regent Award, Package student that has FWS interested in ISIR and SAP status Suspended in the previous term. Make sure FWS is not awarded in the current term.

RS-19306

Student Experience

Student Experience

Problem:
Student Experience portal showed the loan amount entered by the student, in the information message, instead of the Remaining Packaging Philosophy Amount, when a student attempted to update the accepted loan amount.

Cause:
Student Experience was incorrectly using the amount the student entered when informing a student about loan restrictions.

Fix:
Student Experience logic was updated to ensure that the Remaining Packaging Philosophy amount is shown in an information message when a student enters and tries to accept the Loan amount that exceeds the Remaining Loan Eligibility.

Testing:
Find a student who has already selected Borrowing Plan accepted portion of Offered Loan Eligibility. In Regent Student Experience Portal open the Financial Aid page for the student. Review My Eligibility, select radio-button Increase Borrowing by this amount, enter an amount that is higher then Remaining Packaging Philosophy Borrowing Amount. Click Accept. Make sure that in an information message that appears on the top right of the screen ‘Remaining Packaging Philosophy Borrowing Amount’ is shown and not the value that the student entered.

RS-19264

Regent Award

Technical Design

Problem:
Time out error received upon SBL Import.

Cause:
The process was getting hung up on the update for CourseData.

Fix:
Created new index for SBLRecordCourseData to prevent timeouts fo the SLB Import due to different SBL course data received.

Testing:
Run SBL Import process with similar course data to confirm no timeout error is received.

RS-19189

Regent Access

ISIR Processing/Verification

Problem:
eTASFA ISIR Format file had hidden characters (extra bytes) in the first row, resulting in errors when loading the file into SIS.

Cause:
For some exceptional cases, Regent Data Exchange module was not able to process the file encoded as UTF-8 with a byte order mark.

Fix:
Regent Data Exchange module config changed to encode the export file as UTF-8 without the byte order mark

Testing:
Export the eTASFA ISIR Format file and load into SIS. No errors should occur upon loading the eTASFA ISIR Format file into SIS.

RS-19185

Regent Review

Workflow/Questionnaire

Problem:
Regent Student Portal was unexpectedly creating "2018 Spouse IRS Verification of Non-Filing Letter" document after completion of Verification Worksheet for Married Filing Jointly students.

Cause:
Regent Student Portal document creation logic had an incorrect condition.

Fix:
Document creation logic was updated to make sure the document is not created for the student who is filing Taxes jointly with Spouse.

Testing:
Find married student with ISIR selected for Verification who's Student’s Tax Return Filing Status is Married - filed joint return. Complete the Verification Worksheet for this student and e-sign it. Make sure "2018 Spouse IRS Verification of Non-Filing Letter" is not created.

RS-19143

Regent Award

EST/Disbursements

Problem:
Multiple paid Pell disbursements were canceled via the EST process and new disbursements were created with the YRP indicator/

Cause:
A Regent Award internal process failed to correctly handle multiple NSLDS imports on the same day.

Fix:
Regent Award logic was updated to only get the most recent record for the day.

Testing:
Open the affected student. Satisfy documents and tasks. Verify the current disbursements on the Academic Plan before packaging. MAP the student. After packaging, ensure the originally paid disbursements are not canceled and no new disbursements are created.

RS-19123

Student Experience

Student Experience

Problem:
Regent Student Experience Portal was unexpectedly showing 0 amounts for Estimated awards on the Financial Aid Borrowing details section.

Cause:
Regent Award was incorrectly providing data for displaying in Regent Student Experience Portal.

Fix:
Regent Award data interface was updated to provide correct data for Estimated awards on the Borrowing details section.

Testing:
Make sure in Regent Award Institution setup - Regent Plan - My Borrowing - "Display Estimated Awards" setting is set to "Yes". Find a student who has not yet selected a Borrowing Plan and who has estimated Awards. In Regent Student Experience Portal open the Financial Aid page. On any proposed Plan click View Details button. Scroll down to the Borrowing details section. Make sure Estimated Awards are shown in Student Loans for Loans or in Other Financial Aid for any other awards.

RS-19122

Student Experience

Student Experience

Problem:
Regent Student Experience Portal was unexpectedly not showing Resources on the Financial Aid Borrowing details section.

Cause:
Regent Award was not providing individual Resources information for the Regent Student Experience Portal.

Fix:
Regent Award was updated to include individual Resources information that is sent to the Regent Student Experience Portal.

Testing:
Find a student who has not yet selected a Borrowing Plan, and in Regent Award, manually add or import Resource for the student. Package student. In Regent Student Experience Portal, open the Financial Aid page for the student. On any proposed Plans, click View Details button. Scroll down to the Borrowing details section. Make sure Resources are shown in Other Financial Aid Group.

RS-18957

Regent Award

R2T4

Problem:
Incorrect rounding rules were applied for 'Recalculated Pell Amount' and 'Amount that Could Have Been Disbursed' fields at STEP1 of R2T4 wizard.

Cause:
Regent Award incorrectly applied rounding rules based on general (dollar) rounding rather than the fund configured rounding.

Fix:
System logic was updated to use fund configured rounding rules when calculating Pell amounts in the STEP1 of R2T4 wizard.

Testing:
Navigate to the student in question. Add R2T4 for the affected review period. Verify recalculated Pell amounts in the STEP1. The amounts should be showing as dollars and cents.

RS-18939

Regent Plan

Packaging

Problem:
The cost of attendance in Regent Award and the My Borrowing borrowing plan option in Student Experience portal were not updated to include manual resource adjustments.

Cause:
External manual resources adjustments were not being taken into account by Regent Award and Student Experience portal during packaging.

Fix:
Regent Award code was updated to include manual resource adjustments.

Testing:
Log into Regent Award. Manually add resource adjustment. Map the student. The cost of attendance will be updated to include the manual resource adjustment in Regent Award. Lor into Student Experience portal. The My Borrowing borrowing plan option in Student Experience will be updated to include the manual resource adjustment.

RS-18938

Integration

Not Applicable

Problem:
The HTTP GET API was missing from the API ruleset for Salesforce.

Cause:
An additional parameter was needed in the HTTP API GET request.

Fix:
The API method was updated to accept the HTTP API GET request without an additional parameter.

Testing:
Execute the HTTP API GET request. Verify that the data in the output records corresponded with the correct student data.

RS-18924

Regent Award

R2T4

Problem:
Regent Award unexpectedly identified Direct Loan disbursement as "second or subsequent disbursement" and enabled Do Not Offer checkbox on R2T4 Post Withdrawal Disbursement (PWD) Tab for a loan with the first scheduled disbursement not paid, and so ineligible to be treated as the first disbursement.

Cause:
Regent Award was incorrectly treating a non-originated disbursement as a first disbursement, resulting in the actual first disbursement being marked as "second or subsequent disbursement" and “do not offer” logic applied.

Fix:
Regent Award was updated to identify the first Direct Loan disbursement as the first disbursement originated in COD.

Testing:
In Regent Award, find a student awarded with Direct Loan in Term 1 and Term 2, where Term 1 disbursement is Canceled and was never originated at COD. Add R2T4 for Term 2, resulting in PWD with a portion of Direct Loan. Check the PWD Tab and make sure disbursement is not marked as "second or subsequent disbursement"

RS-18894

Regent Award

Enrollment

Problem:
When lastAttended date matched startDate of the term, the system was not able to recognize the attendance correctly although all 'attended' criteria had been already met. As a result, Academic Plan showed 0 attended units.

Cause:
Gaps in CE Rollup process logic, when boundary values were used in course data, caused the data for packaging to become stale and resulted in the issues with units not being consumed as expected.

Fix:
System CE Rollup checks were updated to be more efficient. Logic was added to validate the execution success of all batch-related processes.

Testing:
Navigate to an affected student. Open 'Courses' tab and add the same start/end date. Set 'Has Attended' as True. Make sure that course is not withdrawn, not remedial, and non-transfer. Run packaging. Review Academic Plan. The 'attended' units should not be 0.

RS-18876

Regent Plan

Student Experience

Problem:
In pre-release testing, a tester reported an incorrect loan offered amount for the Direct Cost plan.

Cause:
N/A - The issue could not be recreated.

Fix:
No new code changes occurred. Testing confirmed the issue was no longer present.

Testing:
Identify a student who has not yet selected a Borrowing Plan. Click the link to 'Select My Borrowing Option.' Review the total loan amount being offered. Confirm the student is packaged and the amount is displaying accurately.

RS-18875

Regent Plan

Student Experience

Problem:
Regent Plan Glossary links were not working properly in the Student Experience portal.

Cause:
.The Glossary links with the same text content had the same browser IDs. Each ID is required to be unique on the page. resulting in broken links.

Fix:
New prefixes were added to existing IDs to avoid duplication.

Testing:
Log into the Student Experience portal. Navigate to the My Plan page. Click on a configurated Glossary terminology (link). The Glossary definition configured for the Glossary terminology will be displayed. Repeat steps for the Change History section.

RS-18847

Student Portal

Student Experience

Problem:
My Borrowing Remaining Eligibility Amounts were not calculated correctly.

Cause:
Regent Award was not reducing the 'Accepted Amount' when the New Offer/Calculated Eligibility was reduced during repackaging for multiple loan period scenarios.

Fix:
Regent Award changes made to update the award's accepted amount to the eligible amount when the award is accepted and a reduction is being processed.

Testing:
Identify affected students in a multiple loan period scenario. Select the Direct Cost initial plan in My Borrowing. Add scholarship award for an amount that will reduce the Unsubsidized loan eligibility. Review the 'Remaining Eligibility' amounts on the My Borrowing tile (assuming Change My Borrowing Amount is turned on).

RS-18846

Student Portal

Student Experience

Problem:
When entering an amount that exceeded $9,999 for the 'Specify a Lesser Amount' on the My Borrowing Select Plan pop-up screen, all numbers were not displayed.

Cause:
There was a spacing issue that did not allow for numbers greater than $9,999 to display accurately.

Fix:
Additional spacing was added that allowed for numbers greater than $9,999 to display.

Testing:
Click on the 'Select a Borrowing Plan Option' link to enter into the My Borrowing main page. Click Select a Plan on one of the two available plan options. Select the 'Specify a Lesser Amount' radio button and enter an amount greater than $9,999. Ensure the amount displays all numbers entered.

RS-18839

Student Experience

Student Experience

Problem:
Incorrect value listed for Estimated Total Costs on the My Borrowing Plan View Details section.

Cause:
The field used the Total Net Costs instead of using the Total Cost of Attendance.

Fix:
The code was updated to use the Total Cost of Attendance field.

Testing:
Identify an affected student. Click on the 'Select a Borrowing Plan option' link to enter the My Borrowing main page. Click on the 'View Details' link for one of the two Borrowing plans displayed. Scroll to the Estimated Total Costs and review the amount for accuracy.

RS-18809

Regent Award

Packaging

Problem: The packaging of students was blocked due to an unexpected error in Modify Award Wizard in Regent Award.

Cause:
There was an issue for Cost Items with the processing of special symbols. The bug affected the processing of the "Calendar Year" min/max date range configuration settings at Cost Setup, which resulted in the packaging error.

Fix:
Regent Award logic for verification of date range configuration settings was updated.

Testing:
Run BP for the site to which the affected students are assigned. No errors should occur when the process is completed.

RS-18808

Regent Award

EST/Disbursements

Problem:
Regent Award was unexpectedly changing the Disbursement Amount so that one dollar moved from the last Term of Academic Year (AY) to the prior one.

Cause:
Regent Award had incorrectly applied rounding rules, resulting in $1 rounded value to be paid in the wrong term.

Fix:
Regent Award was updated to ensure that once rounding rules are applied, the sequence of Terms that is used for paying is correct.

Testing:
In Regent Award, package student with Direct Loan that is split across eligible Terms, not as a whole dollar Amount. Package student. Make sure that cumulative $1 resulted from rounding is paid in the Last Term of the AY.

RS-18804

Regent Award

Awarding

Problem:
The AnnualLoanLimitAmount token used in My Borrowing message incorrectly displays an amount of $4625.

Cause:
The lookup table that Regent Award used to determine annual loan limits contained a value of $4,625 rather than $2,625 for an undergraduate preparatory coursework dependent student.

Fix:
Updated the lookup table that Regent Award used to determine annual loan limits to the correct value of $2,625 for an undergraduate preparatory coursework dependent student.

Testing:
Identify an affected dependent student taking preparatory coursework. Confirm messaging is configured with the AnnualLoanLimitAmount token for the messaging and that the amount. Ensure the messaging displays the correct amount for the {AnnualLoanLimitAmount} token in My Borrowing for the student.

RS-18705

Regent Award

Packaging

Problem:
Some students could not be packaged due to an error, "Nullable object must have a value."

Cause:
An error was identified in the code for Regent Award's Cost Items. The bug affected the "Calendar Year" minimum and maximum date range configuration settings for certain Cost Items.

Fix:
The incorrect code was corrected.

Testing:
Package the affected students. Confirm the students can package successfully.

RS-18367

Regent Review

Documents

Problem:
The required document uploaded via import of 'Student Documents XML' does not appear until 'birthDate' attribute is sent for the student via SBL.

Cause:
Regent Award treated birthDate field as a required attribute to match to imported documents. The missing attribute resulted in student and document requirement mismatch.

Fix:
The birthDate field was set as non-mandatory. The system will be able to match the student and document requirement without the mentioned attribute.

Testing:
Import student SBL file without birthDate attibute. Import Student Document (XML). Navigate to 'Documents' tab. The uploaded document is showing.

RS-18353

Regent Award

R2T4

Problem:
Regent Award did not include Direct Loan awards in R2T4 when Master Promissory Note (MPN) is expired and has Inactive Status at the moment of R2T4 creation.

Cause:
Regent Award incorrectly ignored non-linked
non-accepted MPN records during R2T4 creation.

Fix:
Regent Award logic was updated to use non-linked
non-accepted MPN records so that R2T4 processing logic wizard can use them.

Testing:
Add R2T4 for a student awarded with Direct Loan who had valid MPN at the beginning of the Academic Year and which expired and is Inactive prior to R2T4 Date of Withdrawal. Make sure Direct Loan is included into the R2T4.

RS-17212

Regent Award

Tasks

Problem:
'Review Unpaid Loan from Another School' froze on attempt to review task details.

Cause:
Regent Award did not load task details at UI, due to empty taskHash value in DB.

Fix:
UI code was fixed to load task details properly.

Testing:
Find the affected students. Go to Tasks tab. Navigate to Completed Tasks tab. Click on Review Unpaid Loan from Another School task. Task details are loaded.

RS-16208

Regent Award

Configuration/Setup

Problem:
Configured dashboards were not showing on login for users with SSO authentication type.

Cause:
Dashboard settings were not loaded by Regent Award during SSO authentification.

Fix:
The verification step was added to check loaded dashboard setting.

Testing:
Perform SSO login. Review 'Dashboard' tab. Verify that 'Task/Activity Dashboard', 'Financial Aid Dashboard' and 'Task Productivity Dashboard' are showing.

RS-15409

Regent Award

Process Log

Problem:
'Selected Parameters' for batch processes did not reflect in Process Log.

Cause:
'Selection Parameters' tab was missing display entities at Process Log screen.

Fix:
The missing fields were added onto 'Selection Parmaters' tab of Process log screen.

Testing:
Navigate to Processes. Select Batch Package process. Execute this process with different parameters combination - verify that values of selected parameters are present at 'Process log > Selection parameters' screen.

RS-12794

Regent Award

Configuration/Setup

Problem:
Regent Award was unexpectedly did not verify the data entered in SAP Setup Maximum Time Frame (MTF) Field.

Cause:
Regent Award incorrectly allowed entry of more than 150% for MTF Field.

Fix:
Regent Award was updated to allow SAP Setup MTF field to be a numeric value between 100% and 150% or blank.

Testing:
In Regent Award, navigate to Administration SAP Setup. Edit and enter an amount that is less than 100 or more than 150 for MTF. Make sure notification "'Maximum Time Frame' must be between 100 and 150" is shown. Note: Blank value is also allowed.

RS-668

Regent Award

Configuration/Setup

Problem:
Regent Award was unexpectedly not saving Street Address information on Site setup screen.

Cause:
Regent Award incorrectly processed editing of Street Address that was inherited from Mailing Address.

Fix:
Regent Award was updated to ensure Street Address update is properly processed and saved.

Testing:
In Regent Award Administration Site setup, edit Site information where Street address has 'Same As Mailing' enabled. Update Street Address, Uncheck 'Same As Mailing' and and Save. Make sure Street Address is saved properly. Check same scenario for site where 'Same As Mailing' is already unchecked.

Scripts

Terminology for understanding Script Release Notes:

  • Build Script:  These scripts are automatically run when an environment is upgraded to a new release; no special request is needed and all customers receive the scripted change.

  • Data Cleanup Script:  These scripts modify specific data, and may or may not be included with a new release; the release note provided below will specify.  If they are not included with the release, they need to be requested by the customer. 

  • Custom Script:  These scripts may perform a variety of functions, which will be specified in the release note and must be requested by the customer as needed. 

The following scripts relate to this release:

Key

Product Selection

Functional Area

Release Note

RS-16039

Technical Design

Title: Script Update to address Budget-related Data Inconsistencies

Ticket: RS-16039;

Description:
Regent uses internal fields on awarding-related tables to track Fund Budget information. Some of these internal fields have become inconsistent over time. This cleanup script, which is automatically included with Release 5.2 and only needs to be run once during the 5.2 upgrade, corrects inconsistencies with these internal fields. Schools may notice the updates when viewing budget-related fields on an award; for example, "Budget Amount" on the Awards Tab details.

Please note: Activity Log Entries will reference ‘RS-15206’ as the script number.

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