Updating Request Details

Owned by Katie Macpherson (Deactivated)
Last updated: Sept 14, 2017

This article describes how to update your request details in Regent's Customer Zone Portal.

Regent's Customer Zone Portal is located here: https://regenteducation.atlassian.net/servicedesk/customer/portal/3

Once a request is created, the request details can no longer be modified. In order to modify the details (i.e. Customer Priority, Affected Instance, Description, etc) you will need to add a comment to the ticket and request that Regent update the ticket details. 

Step-by-step guide

  1. In the Regent Customer Zone Portal, access the request you wish to modify
  2. Add a comment to the ticket specifying what details you would like to change (Screenshot 1)
  3. Once you add a comment, the request status will transition back to 'Waiting for Support' which will put the request back in Regent's queue. 
  4. Regent will modify the ticket details after reviewing your comment. 

 

Screenshot 1