4.1.1.0 Release FAQs

Owned by Copy Page Tree
Sept 22, 2017

Frequently Asked Questions document is not all encompassing, but provides some very basic information to questions that are projected from the client community. For additional information, please submit a ticket to Client Support.

Can anyone take Release 4.1.1.0?  

All clients are expected to take R4.1.1.0. for UAT and ultimately production upgrade.

What is included in Release 4.1.1.0?  

R4.1.1.0 contains the following categories of work:

    1. Customer specific work:
      • Bridgepoint
      • KCTCS
      • Herzing                                                                      
    2. Project Contour/Client Configuration Management Initiative Phase 1 (Programs and Terms)              
    3. Compliance
      • FISAP Reporting
      • R2T4 Stabilization Phase
      • SAY AY Length (SULA)

How can I upgrade to Release 4.1.1.0?  

Submit a Customer Zone ticket via the client portal or via email to clientsupport@regenteducation.com.  If you do not yet have an account, please reach out to Susan Sherrick directly at susan.sherrick@regenteducation.com.

Are there any specific configuration and/or permissions requirements for Release 4.2.0.0?  

  1. For CCM (Client Configuration Management/Project Contour) - in order to take advantage of the new export/import batch process update, appropriate permissions must be set up:

    Access to Import Setup Configuration processes are regulated via new permissions under Global Permissions > Process Permissions > Import/Export Processes > Import/Export Setup Configuration.

I submitted a ticket and don't see it in this release, how do I see request status?  

Clients submitting tickets in Customer Zone are receiving a weekly Customer Zone Open Tickets report with a column in the report called 'Planned Release'. This field is populated in Customer Zone as items are slated into releases and can be tracked by clients on a weekly basis in this manner.

How do I find out what the workarounds are for the known issues reported in the Product Brief for this release?  

Submit a Customer Zone ticket via the client portal or via email to clientsupport@regenteducation.com.  If you do not yet have an account, please reach out to Susan Sherrick directly at susan.sherrick@regenteducation.com.

Will there be additional FAQ's and/or release documents in the future? 

For every major release Regent will provide the following:

    1. FAQs
    2. Product Brief
    3. Release Notes
    4. Project Contour (Client Configuration Management) User Guide