Troubleshooting Steps For Disbursement

Owned by Katie Macpherson (Deactivated)
Feb 20, 2018
1 min read

If funds are not disbursing as expected, then check the 'Message' column of the EST Process Report (available in the Process Log), which includes checks for the following:

    • Have registration and attendance requirements been met (per the fund's Disbursement Schedule)?
    • Have the awards been originated with COD (view the COD Tab)?
    • Has an accepted response been received from COD?
    • Has the disbursement been submitted for release to COD (DRI= true)?
    • Has a disbursement response been received from COD?
    • Is there an un-cleared NSLDS Transfer Monitoring (TSM) alert (History Tab)?
    • Is there a 7-Day NSLDS Transfer Monitoring (TSM) hold (History Tab)?
    • Is the student a first time borrower subject to the 30-day delay for their first disbursement?
    • Are there any document requirements blocking disbursement?
    • Are there any uncompleted tasks blocking disbursement?
    • Does the Process Log show the disbursement process completed successfully?